You can delete your account at any time, with no explanation and no email to support.
How to delete it
In the app: Me → Profile → Delete account. The app asks for confirmation and shows exactly what will be removed — on the server and on the phone.
By email: write to hello@voone.ru from the address the account is registered to, with the subject "Delete account". We will delete it within 30 days and confirm when it is done.
What is deleted on the server
profile: name, city, "about", profile photo;
your position on the member map;
club memberships and event sign-ups;
your messages;
boats and passages synced to the server;
the assistant request log;
stored devices and active sessions;
push tokens — notifications stop.
What is deleted on the device
Deleting from inside the app also erases local data — everything that was never sent anywhere:
the app database: logbook and tracks, handover and return checklists, boats, learning progress and test results, favourites, settings;
handover and return photos, document photos, your profile photo and photos in chats — every file in the app's own folder;
handover and return reports saved on the device;
offline packs (lessons, rules, lights, phrasebook, tests) and the map cache;
your access code and everything held in the phone's secure storage: the sign-in token and the device identifier.
After that the app opens the way it does after a fresh install — from the very first screen.
Photos you saved to the phone's gallery yourself, and files you emailed or messaged to yourself, stay with you: the app has no access to them.
Timing
Data is removed from live servers immediately and from backups within 30 days. Local data is erased instantly, the moment you confirm.
What remains
Messages on the other side. Your conversation is also theirs; their copy stays, marked as being from a deleted member.
Clubs you created. A club does not vanish with you: ownership passes to an admin, and if there is no admin the club is closed.
Anonymous statistics. Numbers with no link to you: how many passages, miles and assistant answers there were in total.
Moderation records. If your account was under review, minimal details are kept for up to a year — otherwise a banned member could not be told apart from a new one.
Accounting documents. If you bought access, the payment records are kept for as long as the law requires. They are separate records and are not tied to your profile.
The device only, without deleting the account
Handing the phone to someone else but keeping the account — Settings → Data → Erase local data. The app erases everything listed above on this device and leaves the account alone: profile, messages, clubs and synced passages stay on the server and come back when you sign in again.
The other way to erase local data is to delete the app from the device: the system removes its whole folder.
Before you delete
Take what you need: the GPX export and the shareable card are on the passage screen, handover photos are in the handover report, which you can save or send to yourself.
Cancelling
While deletion is still in progress, write to hello@voone.ru — if the account has not been erased yet, we will restore it. Once it is done, nothing can be restored: the data is gone. Local data can never be restored — we have no copy of it.
Just signing out
If you do not need to delete anything, use Profile → Sign out. Server data stays, local data stays, and you can sign in again with a code from an email.
Withdrawing consent without deleting the account
Deleting the account is not the only way to stop processing. Consent to the processing of personal data can be withdrawn by writing to hello@voone.ru with the subject "Withdrawal of consent", sent from the address the account is registered to.
Once it is withdrawn, the operator stops the processing that rested on consent and destroys such data within thirty days at most; the destruction is recorded in a certificate. The sections that need this data — messages, clubs, training events, the member map, syncing and the assistant — stop working.
Withdrawal does not affect processing on other bases: records of settlements are kept for as long as tax law requires. Details are in the privacy policy and in the consent text.
Where to write
hello@voone.ru — deletion, restoration, withdrawal of consent, questions about your data. A request under Article 14 of Federal Law No. 152-FZ is answered within ten business days; deletion completes within 30 days, usually sooner.
Details and contact
Operator of the service: Andrey Sergeevich Sokolov, self-employed individual under the Russian professional income tax regime
Taxpayer number (INN): 616804568492
Postal address: 344049, Rostov Region, Rostov-on-Don, Eremenko street 93, flat 117, Russia
Email: hello@voone.ru
Website: voone.ru