Public Offer

This is an offer to enter into a contract for services on the terms set out below. It is addressed to any individual and, under Article 437 of the Civil Code of the Russian Federation, constitutes a public offer.

Payment means acceptance of every term of this document. If you do not accept them, do not pay for access: the service can be used for free, and the paid part is optional.

This is a translation for convenience. The Russian text at voone.ru/legal/offer prevails.

1. Parties and terms

1.1. The Provider — Andrey Sergeevich Sokolov, taxed under the Russian professional income tax regime for self-employed individuals, taxpayer number (INN) 616804568492. Full details are in section 13.

1.2. The Customer — the individual who accepts this offer.

1.3. The Voone service — the Voone mobile app for iOS and Android, its browser version at app.voone.ru and the site voone.ru: COLREGs training, lessons and drills, the phrasebook, the logbook, boat handover and return checklists, the community and an assistant built on a language model.

1.4. Full access — the removal of restrictions on the sections listed in clause 2.3, with no time limit.

1.5. Activation code — the sequence of letters and digits that the Provider sends to the Customer after payment and that opens the purchased access.

1.6. Request pack — a number of assistant requests on top of the free daily allowance, opened by a separate activation code.

2. Subject of the contract

2.1. The Provider gives the Customer access to the paid sections and features of the Voone service, and the Customer pays for it in the amount and manner set out in section 4.

2.2. The service is delivered remotely over the internet. No physical medium is handed over.

2.3. Full access covers: lessons in 3D scenes, object recognition from a photo, the radio traffic breakdown, creating clubs and joining them, and the yacht handover and return checklists with photos and reports.

2.4. Free of charge, with no time limit: COLREGs 1972 with explanations, the phrasebook, tests and the lights trainer, the logbook with tracks and boats, weather, the member map, messages, training events and the assistant within its free daily allowance.

2.5. The Provider is not an educational institution. The service is not an educational service under Russian education law, comes with no certificate or qualification and grants no right to command a vessel.

2.6. The service is not a means of navigation and does not replace onboard instruments, official charts or forecasts. The conditions for relying on it at sea are set out in the Disclaimer.

3. Entering into the contract

3.1. Acceptance of this offer (Article 438(3) of the Civil Code of the Russian Federation) is payment for the chosen service on voone.ru. Once payment is received, the contract is deemed concluded in writing on the terms of this offer.

3.2. Before paying, the Customer confirms with a tick box in the form that they have read this offer, the privacy policy and the consent text, and accept them. The box is not ticked in advance.

3.3. Payment is made by a person aged eighteen or over, or by a person aged fourteen to eighteen with the consent of their legal representatives.

3.4. The contract is concluded in Russian.

4. Price and payment

4.1. Full access costs 2,999 ₽. It is a one-off payment; there are no recurring charges and no subscription.

4.2. The prices of assistant request packs are shown next to each pack at voone.ru/buy.

4.3. The services are not subject to value added tax: the Provider is taxed under the professional income tax regime and is not a VAT payer.

4.4. Current prices are published on voone.ru. The Provider may change them; a change does not affect services already paid for.

4.5. Payment is made by bank transfer through the Robokassa payment service. Card details are entered on the payment service's side; the Provider does not receive, process or store them.

4.6. The Customer's payment obligation is discharged when the funds reach the Provider.

4.7. After receiving payment, the Provider issues a receipt in the Federal Tax Service's "My Tax" app and sends it to the email address given at payment.

4.8. Any fees charged by the Customer's own bank are paid by the Customer.

5. How the service is delivered

5.1. Once payment arrives, the Provider sends the activation code to the email address the Customer gave at payment and shows the code on the payment success page.

5.2. The service is deemed delivered in full and in good order at the moment the activation code is sent. No separate acceptance certificate is drawn up: the service is deemed accepted unless the Customer sends written objections within seven calendar days of that moment.

5.3. The code is entered in the app under More → Access, or in the browser version at app.voone.ru. A code is applied once and is tied to the Customer's account or device.

5.4. If the code has not arrived within twenty-four hours of payment, the Customer should write to hello@voone.ru from the address given at payment: the Provider checks the payment and re-sends the code.

5.5. Activation codes may not be passed to third parties, published or resold. A code that has become public may be cancelled without a refund.

6. Term of access

6.1. Full access is granted with no time limit — for as long as the service operates, starting from the moment the code is activated.

6.2. The Provider may discontinue the service. In that case the Provider notifies Customers by email and on the site at least sixty calendar days in advance, makes it possible to export their data, and refunds the price of full access to everyone who paid for it within the twelve months before the notice.

6.3. The set of sections may change: features are added, merged and withdrawn. The Provider keeps the scope of paid access no smaller than the one described in clause 2.3, or provides an equivalent replacement.

7. Refunds

7.1. The Customer may withdraw from the service before it is delivered, reimbursing the Provider's actual costs (Article 32 of the Russian Law on Consumer Rights Protection).

7.2. Code not activated. If the activation code has not been applied, the Customer may withdraw within fourteen calendar days of payment and receive a full refund. The code is then cancelled.

7.3. Code activated. Once the code has been activated the service is deemed delivered and the price is not refunded, except in the cases described in clauses 7.4 and 6.2.

7.4. If the paid sections do not work for reasons attributable to the Provider and the fault is not fixed within ten business days of the report, the Customer may demand a full refund regardless of whether the code was activated.

7.5. A refund request is sent to hello@voone.ru from the email address given at payment and states the date and amount of the payment and the reason for withdrawal. No other documents are required.

7.6. The refund is made by the same method as the payment, within ten business days of receiving the request.

8. Rights and obligations

8.1. The Provider undertakes to: grant access as described in section 5; keep the service running; answer messages sent to hello@voone.ru within a working week; process personal data in line with the privacy policy.

8.2. The Provider may: carry out maintenance with a temporary restriction of access; change the composition and design of sections; restrict access for a Customer who breaks the service rules, in the manner described in those rules.

8.3. The Customer undertakes to: give a working email address at payment; follow the service rules; not pass the activation code to third parties; not attempt to circumvent the service's technical limits.

8.4. The Customer may: use the paid sections with no time limit; get support by email; demand a refund in the cases described in section 7.

8.5. Exclusive rights to the service, its texts, diagrams, illustrations and source code belong to the Provider. Payment grants the right to use the service as intended and transfers no exclusive rights. Copying, publishing and distributing the service's materials outside the service is not allowed.

9. Liability

9.1. The service is provided "as is". The Provider does not warrant that it will meet expectations beyond the description in section 2, or that it will run without interruption or error.

9.2. The Provider's liability for failure to perform this contract is limited to the price paid for the service, except where the law does not permit such a limitation.

9.3. The Provider is not liable for decisions the Customer makes at sea, for the consequences of relying on the service instead of onboard instruments, official charts and forecasts, or for assistant answers produced by a language model and not verified by the Customer against the source.

9.4. The Provider is not liable for failures of communication networks, of the Customer's own equipment and software, or of the third-party services listed in the privacy policy.

9.5. The Customer is responsible for the accuracy of the details given at payment and for keeping access to their mailbox and account secure.

10. Force majeure

10.1. The parties are released from liability for non-performance caused by force majeure: natural disasters, hostilities, acts of public authorities, failures of backbone communication and power networks, large-scale network attacks.

10.2. The affected party notifies the other within a reasonable time. If the circumstances last more than thirty days, either party may withdraw from the contract; the Provider then refunds the price of the service not delivered.

11. Personal data

11.1. The Customer's personal data is processed in line with Federal Law No. 152-FZ "On Personal Data" and the privacy policy published at voone.ru/legal/privacy.

11.2. Processing of the data needed to conclude and perform this contract rests on Article 6(1)(5) of that law and requires no separate consent. Consent is required for purposes beyond performing the contract; its text is published at voone.ru/legal/consent.

12. Term, changes and disputes

12.1. This offer is in force from the date of publication until the Provider withdraws it. Withdrawal does not terminate contracts concluded before it.

12.2. The Provider may amend this offer. A new version is published at voone.ru/legal/offer with its date and applies to contracts concluded after publication.

12.3. The parties settle disputes by negotiation. A claim is sent to hello@voone.ru and is considered within thirty calendar days.

12.4. Failing agreement, the dispute is heard by a court under the law of the Russian Federation. A Customer acting as a consumer may choose the court under Article 17 of the Russian Law on Consumer Rights Protection.

12.5. The law of the Russian Federation applies.

13. Details of the provider